Legal information

Company information

Rolls-Royce Motor Cars Limited is responsible for the content of this website. Rolls-Royce Motor Cars Limited is a company registered in England and Wales under company number 03522604 and has its registered office at Summit ONE, Summit Avenue, Farnborough, Hampshire, GU14 0FB
E-mail address: enquiries@rolls-roycemotorcars.com

Legal Information

Tire & Wheel

  1. Tires and wheels will be replaced using OEM or OEM-approved parts.
  2. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Dent Protection

  1. Hail damage coverage is not available in all states.
  2. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Key Protection

  1. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  2. Home Lock-Out Assistance may not be available in all states.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Windshield Protection

  1. Windshield Protection is not available in Florida.
  2. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.
  3. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.

 

GAP Protection

  1. Please consult your GAP Addendum for details. Programs vary by dealer/lender/state. Maximum eligibility limits and certain exclusions apply. Note that you remain responsible for past-due payments, late fees, and other charges on your finance agreement.
  2. Deductible coverage not available in all states.
  3. Please consult your GAP Addendum for complete cancelation rules, including state-specific cancelation rules.
  4. Additional exclusions may apply. Please consult your GAP Addendum for specific coverage details, including limitations and exclusions.

 

Lease Protection

  1. Lease-End Protection is available only at the time of lease on Rolls-Royce vehicles leased through Financial Services Vehicle Trust, c/o BMW Financial Services NA, LLC.
  2. Lease-End Protection is not available in New York.
  3. Please consult your Lease-End Protection Addendum for complete cancelation rules, including state-specific cancelation rules.
  4. Coverage exclusions may apply:
  • Any itemized excess wear-and-tear charge that exceeds $1,500.
  • Repairs performed prior to lease agreement termination.
  • Charges for alterations or modifications to the vehicle.
  • If vehicle is used for competitive driving, racing or a prohibited commercial purpose.
  • Any charges caused by Customer’s wrongful or intentional acts. Additional exclusions may apply. Please consult your Lease-End Protection Addendum for specific coverage details, including limitations and exclusions.

 

All transactions related to the optional Rolls-Royce Protection Plan program are governed solely by the provisions of the applicable Agreement. This document and its contents provide general information about the Rolls-Royce Protection Plan program and should not be solely relied upon when purchasing coverage. Please refer to the applicable Rolls-Royce Protection Plan program Agreement for details of terms, conditions, and specific coverage details, including limitations and exclusions, transferability, and cancelability. Coverage may vary by state. Not all vehicle models may be eligible for coverage. Please see your Dealer for more information.

The Administrator/Obligor of Tire & Wheel Protection, Dent Protection, and Windshield Protection included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876, except in Florida where the Administrator/ Obligor of Tire & Wheel Protection and Dent Protection is Safe-Guard Warranty Corporation, Florida License Number 60126, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

The Administrator of Guaranteed Auto Protection (GAP) included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876, except in Indiana where the GAP Plan Administrator is Safe-Guard Warranty Corporation, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

The Administrator of Lease-End Protection included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

Rolls-Royce Motor Cars Financial Services
A division of BMW Financial Services NA, LLC

5550 Britton Parkway, Hilliard, OH 43026
Tel: 1-877-877-3735 Fax: 1-800-820-4269

Rolls-Royce Motor Cars NA, LLC, 300 Chestnut Ridge Road, Woodcliff Lake, NJ 07677-7731

© Copyright Rolls-Royce Motor Cars Limited 2017. Not to be reproduced or transmitted. The Rolls-Royce name and logo are registered trademarks owned by or licensed to Rolls-Royce Motor Cars Limited.

Privacy policy

Introduction

Rolls‑Royce Motor Cars is committed to protecting and respecting your privacy. We will only use your personal information in accordance with the data protection law in the UK and this privacy policy. This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. For the purpose of the UK Data Protection Act 1998, the data controller is Rolls‑Royce Motor Cars Limited. We may update this privacy policy from time to time by publishing the amended version on our websites. This privacy policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations. You may contact us in relation to this privacy policy by telephone on +44 (0)1243 384140, or by writing to us at Rolls‑Royce Motor Cars Limited, Client Services, The Drive, Westhampnett, Chichester, PO18 0SH, United Kingdom.

 

How do we receive your information?

  • When you contact us directly, normally via our website or our customer services teams, whether to apply for one of our products or services or to make an enquiry or other request
  • From our network of authorised Rolls‑Royce Motor Cars dealerships
  • From our other group companies and carefully selected business partners who provide products and services under one of our brands, and
  • Occasionally from other third parties who may lawfully pass to us information about you.

 

Using your information

We may use your information (which we receive from you or third parties or learn from the way you use our products or services) for a variety of purposes, including:

  • To provide or manage any information, products and services you have asked for
  • For marketing purposes, including market research
  • To help us identify you when you contact us
  • For general administration purposes
  • To help us improve the quality of our products and services
  • To help us detect and prevent fraud and money laundering
  • To help us recover debts,
  • To carry out analysis and customer profiling
  • And to identify other products and services which might be of interest to you and to inform you about our products and services (please see below)

 

We may share your information for any of these purposes with:

  • Our other group companies in the UK and abroad
  • Authorised Rolls‑Royce Motor Cars dealerships
  • Our carefully chosen business partners who provide products or services under one of our brands
  • And our service providers and agents who perform services on our behalf, such as credit card processors and data management firms.

 

We may also pass your information to third parties:

  • If we have been asked to provide information for legal or regulatory purposes,
  • In relation to existing or future legal proceedings,
  • In the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you,
  • For the purpose of preventing fraud/loss, for example to fraud prevention agencies.

 

The information that we collect from you may be transferred to, and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA, who work for us or one of our suppliers. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.

 

Informing you about our products and services

We may use your information to contact you with news on our motor cars, other products and services (provided by us, our other group companies or our carefully selected business partners) which may be of interest to you and occasionally for market research purposes.

We may also pass your information to our other group companies, authorised Rolls‑Royce Motor Cars dealerships and our other business partners for these purposes.

We, and these other parties, may contact you by post and telephone and, if you give us your prior agreement to do so, by email, SMS and other electronic means.

The range of products and services offered by us, authorised Rolls‑Royce Motor Cars dealerships, our other group companies or selected business partners include:

  • Rolls‑Royce motor cars, motor related products and services, including (amongst other things) vehicle finance, leasing and ancillary insurances, vehicle accessories, vehicle emergency service, vehicle warranties and motor insurance.

You may opt out of receiving marketing communications from us on our vehicles and other products and services by ticking the appropriate box (if providing your information on this website) or at any time by telephone on +44 (0)1243 384000, or writing to us at Rolls‑Royce Motor Cars Limited, CRM Department, The Drive, Westhampnett, Chichester. PO18 0SH, United Kingdom.

You may also contact us at the above address or telephone number if you have previously asked not to receive marketing communications but would now like to hear from us with news on our motor cars, other products and services.

Please note if you purchase a motor car from an authorised Rolls‑Royce Motor Cars dealership or otherwise give your information to an authorised Rolls‑Royce Motor Cars dealership, you will have a separate relationship with the dealership in relation to their use of your information and you will need to contact the dealership regarding any request you may have relating to their use of your information.

We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. For example, we may inform you when inviting you to provide your email address that by providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to opt out you may do so by clicking the unsubscribe link which we include on all our marketing emails or you may contact us at any time at the address or telephone number above.

 

Sharing your information

We may share your information for any of the above mentioned purposes with:

  • Our other group companies in the UK and abroad
  • Authorized Rolls‑Royce Motor Cars dealerships, in the UK and abroad
  • Our carefully chosen business partners who provide products or services under one of our brands in the UK and abroad, and
  • Our service providers and agents who perform services on our behalf, such as credit card processors and data management firms in the UK and abroad.

We may also pass your information to third parties:

  • If we have been asked to provide information for legal or regulatory purposes
  • In relation to existing or future legal proceedings
  • In the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you
  • For the purpose of preventing fraud/loss, for example to fraud prevention agencies.

 

Providing information to us

Rolls‑Royce Motor Cars operates globally with regional offices located around the world. The information we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA, who work for us or one of our suppliers. In order to ensure your data is managed properly, we will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy. By submitting your information, you agree to this transfer, storing or processing.

You are responsible for informing us of any change in your details, such as a change of address, phone numbers and email addresses. You can do this by contacting Client Services (address and phone number above).

Telephone calls to us may be recorded and/or monitored for training purposes.

If you are under 16 please do not provide us with any personal information unless you have the permission of your parent or guardian to do so.

Please note; if you purchase a motor car from an authorised Rolls‑Royce Motor Cars dealership or otherwise give your information to an authorised Rolls‑Royce Motor Cars dealership, you will have a separate relationship with the dealership in relation to their use of your information and you will need to contact the dealership regarding any request you may have relating to their processing or use of your information.

 

Your Rights

  • You have a right to ask us to correct any inaccuracies in the information we hold about you.
  • You have a right to ask us to stop processing your personal data for direct marketing purposes.
  • You have a right to ask what information we hold about you. We will charge you a small fee for this (the statutory fee is currently £10). 
  • Please contact Client Services via the above address or telephone number for these purposes

 

Our Website

Unfortunately, the transmission of information via the internet is not completely secure, although we will do our best to protect your personal information. However you recognize when providing your information to us through our website or when you send us or ask us to send you any of your confidential information by email, that the internet and email communications over the internet may not be secure. We cannot be responsible for any loss or unauthorized interception of information transmitted via the internet which is beyond our control.

Our website may contain links to other websites. Our privacy policy only applies to our website. We are not responsible for the content, privacy or security of other websites, including the websites of our authorised dealers.

How we use cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

 

Use of cookies by Rolls-Royce Motor Cars

Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around.  No personally identifiable information is collected by the cookies on our sites. 

The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.

 

Disabling/Enabling all cookies

You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.

Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Disabling/Enabling specific cookies

Rolls‑Royce Motor Cars are working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.

 

More information about cookies

There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;  

Strictly Necessary Cookies – Enable services you have specifically asked for

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies – Collect anonymous information on the pages visited

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies – Remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.

COOKIE NAME PURPOSE TYPE DURATION 
Car Configurator RROCXML
SESSIONID
This cookie is needed to identify the user's configurator session within the car configurator system. Strictly Necessary Session Only
EMO VicinityUser This cookie indicates that an annonymised user is actively using the site. This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
JSESSIONID JSESSIONID This cookie indicates that an annoymised user is actively using the site and is used to measure how many users are visiting the site at any given time.  This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
Load Balancer Cookies ARPT1
ARPT2a
ASPSESSIONID
CCCRSAQD
These cookies are used to help ensure that the content of your page loads quickly and effectively by distributing the workload across web servers. They are deleted when you close your browser. Strictly Necessary Session Only
Webtrends

WT_FPC  Used for maintaining anonymised session and user identification across the websites sub-domains. Performance 10 Years 
Responsive Anonymously tracks what device type the site is being accessed on (based on screen resolution) - PC / Tablet / Smart phone  Performance 1 Day
ACOOKIE  is used for anonymized cross domain tracking e.g.  Recording if a visitor moves between www.rolls-roycemotorcars.com and pre-owned.rolls-roycemotorcars.com Performance 2 Years

WT_NAVI   
is set in order to track which navigation elements are used when navigating the site (main menu, teaser, footer etc.) Performance Session Only
Google Analytics

__utma Records anonymized data about a users visits to a site including:  first visit (unique visit); last visit (returning visit); Days and Visits to purchase calculations etc.  Performance 2 Years
__utmb 
& __utmc
These cookies work in tandem to calculate visit length. Google __utmb demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. Performance Both expire after 30 mins of inactivity
_utmz notes where an annoyomized  visitor arrived from, grouping the information into type e.g. via a  search engine, social media, direct. This cookie also registers what keyword generated the visit (if relevant) plus geolocation data, to nearest city. Performance 6 Months
__utmv creates  groupings based on anonymized user actions, for example, create a group for all visitors who viewed a particular link or advert.  Performance 2 Years
_ga (Universal Analytics) This cookie is used to store a unique client identifier (Client ID), which is a randomly generated number. Once the ID is generated it's stored in the cookie and is included with each hit / request sent to Google Analytics. This ID is later used by Google Analytics servers to calculate user, session, and campaign data.
The _ga cookie is a first-party cookie that can only be accessed by the domain on which the JavaScript is run.
Performance 2 Years
Brightcove Player BC_
BANDWIDTH
Detects initial bandwidth capability of a visitors computer or device. This cookie helps to significantly improve initial rendition selection for viewing videos. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition. Performance Session Only
DoubleClick DoubleClick
Tags 
DoubleClick cookies are used to help measure the effectiveness of online advertising campaigns and to try and avoid  repeatedly showing adverts the user has already seen.  The names and numbers of these cookies used on our site will vary, depending upon the number of  advertising campaigns that are active at the time of your visit.

No personally identifiable information is used or stored by DoubleClick cookies.
Targeting/ Advertising 30 Days
Financial Services